SALES LINE 0121 233 4053


SALES LINE 0121 233 4053

Privacy Policy

How We Collect and Use Information

We collect the following types of information about you:

  • Your personal details such as name, address, contact number and email
  • Order information
  • Delivery information

We retain your order history and details on our system so we can provide you with a better service and to track our sales. We may also get in touch with you in case of abandoned carts and to remind you to complete your order.

Information we may receive from third parties:

  • Your IP and browser information (such as from Google Analytics or other stats analysis software).
  • Your card payment details for confirmation of your order.

Analytics information

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the website. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the website. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies information

We use cookies to help give you a good browsing experience and examples may include:

  • Login details
  • Shopify cookies for improved user experience
  • 3rd party cookies such as for CDN and website speed
  • Stats analysis such as with Google Analytics 

Commercial and marketing communications

We use the information we collect or receive, such as your email address or phone number, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you notifications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the website, technical and security notices) by email or sms. 

Sharing of Your Information

We will not share, sell or rent your personal details to anyone outside of the website without your prior consent.

Examples where we may share your data include:

  • For delivery of orders
  • Payment information
  • For marketing purposes via email or print (where approved)
  • For legal matters where we are required by law to do so 

Storage and Processing

Your data is stored on our own local servers based in the UK and online via the Shopify network in accordance with GDPR laws as of 5th September 2018.

Compromise of information

In the event that any information under our control is compromised as a result of a breach of security we will alert you accordingly via email, phone or in person where appropriate.

Your Choices about Your Information

Should you require access to your personal information please contact us first on and we will assist accordingly.

How long we keep your private profile information

Your details are only stored for as long as necessary to ensure your order is placed and then on our systems for the duration of the store in case of any future order and sales analysis.